Top Score for Jim Payne from Gold Coast Sale
Ray White Commercial Southport’s Jim Payne has received top marks from a customer survey following his quick fire sale of a commercial property on the Gold Coast for $3.1 million.
The Broadbeach office building was sold within a few weeks of being listed and prompted a representative of the vendor to give Jim Payne a 10 out of 10 score in a Ray White customer satisfaction survey.
As part of the Ray White customer experience strategy, feedback is sought from clients in an email survey and agents are given a net promoter score (NPS).
The NPS is a simple metric that represents how likely a client would be to refer the agent to other people with a 10 the highest score possible and an indication the customer would be highly likely to recommend the agent.
“The customer satisfaction program is about putting the customer at the heart of everything we do, and measuring how well we are servicing our customers,” said Ray White Director and CEO Dan White.
“We are using the program as a part of our Ray White customer experience strategy because we know that great customer service is intrinsic to business growth and profitability.”
Jim Payne said the marketing campaign for the fully tenanted office building attracted strong interest from local and interstate buyers.
“We had a total of 22 enquiries in a short time frame and the property was sold to a Sydney-based investor for a yield of 6.35 per cent,” he said.